Contact us
Any Uncertainties or Questions?
Post-sale Support
Sometimes you may need additional support after your purchase. We are available on Discord and at info@ultimatemove.eu.
Pre-sales
Questions about sales? Feel free to ask before you decide if you have any doubts - we're here for you.
Terms and Conditions
Here you have everything described as accurately as possible.
Contact Form
The Fastest Way to Get in Touch
Please use the form on the side, we will be happy to help.
Fanpage na Facebooku
FAQ
How can I contact you?
You can email us at: info@ultimatemove.eu or use the contact form on the website. We usually respond within 24–48 hours on business days. If you prefer, we can arrange a conversation on Discord.
How can I schedule a coaching session?
Simply select the coaching category you are interested in (gaming, lifestyle, mental, physical) and book a date through our online booking system - it is not possible to book by email - each order requires prepayment.
What should I do if I have a problem with payment or the booking system?
If you encounter any issues with payment, please contact us by email, providing your order number. If quick payments are not working, we may ask you to provide your bank account number for a transfer.
What are the customer service hours?
Our team responds to messages 7 days a week, from 9:00 a.m. to 6:00 p.m. (CET). In urgent cases (e.g., technical problems during a session), we also try to respond outside these hours.
Can I talk to a Coach before purchasing a session?
Sure, hop on Discord or send us a message and we'll set up a call.
How to file a complaint or use the warranty?
Just write to us at info@ultimatemove.eu, describing the problem and providing your order number. We will respond within 48 hours and propose a solution in accordance with our return and complaint policy.
