Terms of Service
UltimateMove
Last update: September 22, 2025
1. General regulations
1.1. These Terms and Conditions set out the rules for using the services provided by UltimateMove (“we,” “us,” “the company”).
1.2. The Terms and Conditions are binding for all customers (“You,” “Customer”) who make a purchase, reservation, or use the services offered by UltimateMove.
1.3. Making a purchase, reservation, or starting to use the services means acceptance of these Terms and Conditions and the Privacy Policy.
2. Company details
We are initially operating as an unregistered business – on a “trial basis” – which is a fully legal form of business activity.
UltimateMove
Adrian Stachowiak
63-900 Masłowo, Poland
E-mail: info@ultimatemove.eu
VATNR:
National Court Register (KRS):
3. Scope of services
3.1. The company provides services in the following areas:
Coaching for players in the field of: gaming, lifestyle, mental, physical.
Computer optimization: remote configuration of the system, BIOS drivers, registry, component settings to improve performance/reduce lag/improve the “gaming experience.”
Computer sales: individual orders for computer sets created to meet specific customer requirements.
Sale of computers with service: assembly, installation, and optimization of computers at the UltimateMove headquarters, followed by shipment of the finished equipment to the customer.
3.2. A detailed description of the services can be found on the company's website and in the offer materials.
3.3. Digital services (e.g., coaching, optimizations) are provided remotely using communication tools and/or remote access.
4. Reservation, payment, and prices
4.1. All services must be paid for in advance.
4.2. Confirmation of payment is tantamount to acceptance of the terms and conditions and conclusion of the contract.
4.3. Prices are quoted in PLN (for customers from Poland) or EUR (for customers from the EU) and do not include VAT.
4.4. The price set at the time of purchase is binding for the service in question, regardless of subsequent changes to the price list.
4.5. The customer can choose their preferred payment option. Statistically, the most frequently chosen option, Blik, is supported by Autopay:
5. Service delivery dates
5.1. Coaching and optimizations take place on dates agreed upon by both parties to the agreement using the form available when placing an order.
5.2. Custom-built computers have individual lead times, depending on the availability of components.
5.3. The customer receives confirmation of the date after payment has been made.
6. Right to withdraw from the contract
6.1. In accordance with the Consumer Rights Act, the customer has the right to withdraw from a distance contract within 14 days.
6.2. Exceptions to the right of withdrawal:
Services fully performed with the express consent of the customer within 14 days (e.g., optimization session, coaching).
Personalized goods and goods prepared to individual customer orders (e.g., custom-built computers).
6.3. If the right of withdrawal is not exercised within the above time limits, the contract shall be deemed to have been performed.
6.4. Additional regulation (pro-consumer): UltimateMove may independently offer a refund if, during remote optimization, it turns out that the customer's system is unstable or there are other problems (e.g., viruses, unknown malfunctions) that prevent the service from being performed correctly. The customer will be informed about the possibility of a refund or change of date after the current problems have been resolved.
7. Cancellation and rescheduling policy
48 hours before the deadline – full refund,
24–48 hours before the deadline – refund reduced by 50%,
<24 hours before the deadline – 10% refund of the service value,
Less than 12 hours before the appointment or no-show – no refund.
In justified cases of unforeseen circumstances (e.g., illness), the company may consider requests for changes to the date or cancellations on a case-by-case basis without charging fees.
8. Customer responsibility
8.1. The Customer is obliged to:
back up your data before the service,
presence throughout the entire period of service provision,
providing administrative access to the system (optimization),
preparing equipment in accordance with requirements,
providing reliable information on the expected uses (in the case of computer orders).
8.2. The company is not liable for data loss if the customer has not made a backup copy.
9. Complaints and warranties
9.1. Complaints should be sent to the following email address: info@ultimatemove.com.
9.2. The company will handle complaints within 14 days.
9.3. Digital services are covered by a 14-day stability guarantee (applies to optimization).
9.4. Custom PC sets we sell are covered by the manufacturers' warranty for parts (minimum 24 months) and a warranty for non-compliance of the goods with the contract.
10. Limitation of liability
10.1. UltimateMove does not guarantee specific results ( i.e. FPS numbers) – they depend on individual hardware and software configuration.
10.2. The Company shall not be liable for:
damage resulting from customer interference after the service has been performed,
incompatibility of optimization with certain programs,
indirect damage, lost profits.
10.3. The company's maximum liability is limited to the amount paid for the service in question.
11. Personal data
Data processing is carried out in accordance with the GDPR and the Privacy Policy available on the company's website.
12. Dispute resolution
12.1. In the event of a dispute, the parties undertake to resolve the matter amicably in the first instance.
12.2 Any disputes shall be settled by Polish courts having jurisdiction over the company's registered office.
12.3. The consumer has the right to seek assistance:
Municipal/County Consumer Ombudsman,
Office of Competition and Consumer Protection (UOKiK)
ODR platform: https://ec.europa.eu/consumers/odr
12.4. In matters not covered herein, the regulations of Polish and EU law shall apply.
13. Force majeure
The company shall not be liable for failure to perform services due to circumstances beyond its control, including: power outages, network failures, natural disasters, decisions of authorities, pandemics.
14. Intellectual property
14.1. The methods, techniques, and tools (other than publicly available programs) used for optimization are the proprietary property of UltimateMove and may not be copied or resold.
14.2. The customer receives the right to use the effects of the service exclusively for their own use, exclusively on the equipment on which the optimization was performed.
14.3. The customer retains ownership of their data. The company may collect anonymous technical data for the purpose of improving the quality of its services.
14.4. When performing optimization, UltimateMove does not interfere with the private files of the service recipient. We only use those that are necessary for our work.
14.5. The customer is prohibited from reproducing, publishing, or distributing/reselling in any other form the changes and methods we use.
15. Invalidity of parts of the regulations
If any regulation of these Terms and Conditions is found to be invalid, the remaining regulations shall remain in full force and effect.
16. Entire agreement
The Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between the customer and UltimateMove.
17. Contact
In matters related to the presented terms and conditions:
email: info@ultimatemove.eu
18. Final regulations
18.1. The Company reserves the right to amend the Terms and Conditions. The new version will be published on the website and will be effective from the date of its announcement.
18.2. If the contract is concluded before the amendments come into force, the version valid at the time of conclusion of the contract shall apply.
