{"id":1778,"date":"2025-08-30T14:55:57","date_gmt":"2025-08-30T12:55:57","guid":{"rendered":"https:\/\/ultimatemove.eu\/?page_id=1778"},"modified":"2026-05-10T13:15:16","modified_gmt":"2026-05-10T11:15:16","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/ultimatemove.eu\/en\/zwroty-i-reklamacje\/","title":{"rendered":"Returns and Complaints Policy"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Complaints and Returns Policy \u2013 UltimateMove<\/h2>\n

 <\/h2>\n

Last updated: August 30, 2025<\/h5>\n

1. Introduction<\/h2>\n

UltimateMove provides coaching services (gaming, lifestyle, mental, physical), remote computer optimization, and assembles and configures computers according to individual customer needs.<\/p>\n

This policy sets out the rules for withdrawal from the contract, returns, and complaints, in accordance with Polish and European consumer law.<\/p>\n

\n

2. Digital and remote services (coaching, optimization)<\/h2>\n

2.1. The consumer has the right to withdraw from a distance contract within 14 days of its conclusion.<\/p>\n

2.2. Exception (Article 38 of the Consumer Rights Act):<\/strong> The right of withdrawal does not apply if the service has been fully performed with the customer's express consent and after informing them of the loss of the right of withdrawal.<\/p>\n

2.3. Refunds are only possible if:<\/p>\n